Collecting your London Explorer Pass in London

Pick up your order for free from our Central London collection desk. Open 7 days a week.

If you choose to collect your order in London you will need to print and bring with you the London Explorer Pass order confirmation voucher which is emailed to you on completion of your online order. Your London Pass order can be collected from:

The London Explorer Pass Redemption Desk
11a Charing Cross Road
London, WC2H 0EP
(Nearest Underground Station: Leicester Square, take Exit 1)

Monday - Sunday: 10.00 - 16.30
Closed: 25 - 26 December, 1 January

Directions: Take exit 1 from Leicester Square tube station onto Charing Cross Road, turn left and walk past the Wyndham’s Theatre. Walk 100 metres towards Trafalgar square, our redemption desk is the downstairs area of the ticket information booth on the right hand side opposite the Garrick theatre

Instant Mobile Ticket

You can choose to send your London Explorer Pass straight to your smartphone (iOS and Android) and access your pass instantly at your fingertips. A great option if you're already in London and want to start using your Passes immediately as you won't need to wait for delivery or go to our Redemption Centre for collection.

Downlod your Mobile London Explorer Pass via the London Explorer Pass App with a unique QR code to show at attractions for entry. To find out more about the Mobile London Explorer Pass, click here.

Get your London Explorer Pass shipped - we ship internationally!

If you plan to have your London Explorer Pass shipped to you, you must allow enough time between placing the order and your planned departure to London. Our delivery options only provide estimated delivery times so please keep this in mind.

We strongly advise against shipping to hotels or third parties. Any shipping to hotels or third parties are entirely at the risk of the customer and the London Explorer Pass cannot accept any liability for these packages.  We are unable to send FedEx orders to a PO Box address or to addresses in the Armed Forced, USA. 

Charges & Timing for Shipping

Pass Options Cost Time
Collect at redemption desk in London FREE From date of purchase onwards
Mobile Ticket FREE Immediate download
Standard UK Shipping £2.95 6 working days
Express UK Shipping £7.95 4 working days
Standard Worldwide Shipping £7.95 15 working days
Express USA, Canada & Europe Shipping £20.00 4 working days
Express Worldwide Shipping £35.00 6 working days

Please Note: Delivery times listed above are for guidance only. ‘Working Days’ do not include weekends or Public Holidays in the UK or in the destination country. All orders are subject to card authorisation. Standard Shipping services are untracked.