We recommend you check the travel advisory from your local authority and the UK government website prior to making your travel arrangements.

 Currently, most attractions are closed. We advise checking opening times directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed below.

Please note: all passes are valid for 12 months from date of purchase and only activated on first use so please be assured that your passes will not expire if your travel date is delayed. 

We also know that your future travel plans may change, that’s why if you buy at the moment we’re offering 30-day free cancellation. This means you can plan your sightseeing safely in the knowledge that you’re protected if plans change. 

Where can I get updates? 

We recommend you monitor the government website for updates on the situation on a local level.

How do I contact medical or emergency services in London?

The National Health Service (NHS) offers a dedicated online 111 service for minor illnesses as well as resources for COVID-19 including early prevention and spotting symptoms. 

To view the latest information from the NHS click here

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

If urgent, please call us:

+44 (0) 20 7160 6863

+44 (0) 7827534453
(available 24/7)


Our customer service team are available:
Weekdays: Between 9am and 8pm
Saturdays:10am to 4pm
Sundays:10.30am to 4.30pm
(excluding UK bank holidays)