Please see our FAQs below


  • How is COVID-19 impacting my upcoming travel plans with my London Explorer pass?

    Unfortunately, London's popular sights and attractions are temporarily closed. In light of the outbreak, London Explorer Pass has automatically updated passes to be valid for two years from the purchase date. If you are planning on exploring London over the next two years, we suggest you hold on to your London Explorer Pass and do not activate it until you can be sure most attractions are open.

    As soon as you activate your Explorer Pass you will have 30 days to use it.

    For more information on London Explorer Pass and COVID-19 please click here



  • What are the main benefits of the London Explorer Pass?

    The London Explorer Pass gives you free entry to a choice of 3, 5 or 7 top London attractions such as the Coca-Cola London Eye, Madame Tussauds, London Dungeons, Westminster Abbey, Tower Bridge Exhibition and more. Once activated, it is valid for 30 days so you can enjoy flexibility with your sightseeing plans.

    Each London Explorer Pass comes with a free Map which saves you time by allowing you to plan your itinerary in advance and because the London Explorer Pass is prepaid, you won't need to worry about carrying cash or currency exchange while you're sightseeing.

    The London Explorer Pass App also entitles you to a range of great exclusive deals and offers at restaurants, tours and entertainment options around the city.

  • What's the benefit of buying the London Explorer Pass now?

    If you purchase the London Explorer Pass now through our website then you can choose to have your order shipped to you before you travel. You can then start using your London Explorer Pass as soon as you arrive in the city.

    Each London Explorer Pass is valid for 12 months from the point of purchase.

  • Can I buy a Mobile Explorer Pass?

    The Mobile London Explorer Pass can be downloaded directly to your smartphone and is accessible on Android and iOS devices only.


  • How much can I save?

    Compare the price of the London Explorer Pass with the entry prices of the attractions you plan to visit to calculate how much you could save. Many customers save 35%.

    The London Explorer Pass gives you the flexibility to create your own itinterary and choose the attractions you want to visit depending on your interests and travel plans



  • How much does a London Explorer Pass cost?

    The cost of a London Explorer Pass varies depending on the number of attractions you plan to visit from a choice of 3, 5 or 7 attraction Explorer Passes. For full details of the latest prices then check out the Prices page.

  • If I order online how do I receive the London Explorer Pass?

    When you order the London Explorer Pass through the official website, you will receive an email confirmation with your downloadable pass.
    Check out our Mobile London Explorer Pass for more information.

  • Can I buy the London Explorer Pass for a group?

    We don't have any restrictions when purchasing through the website, however, the London Explorer Pass is not designed for large groups of travellers.
    Please Note: Groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.

  • How do you define a child?

    Child Passes are recommended for children ages 3-15. Children under 3 are free. Many attractions offer free admission for younger children. Please check the attraction websites for more details.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

  • How do I get a Mobile London Explorer Pass?

    If you have an iOS or Android device and would like to purchase a London Explorer Pass then you can select free Mobile Delivery at the checkout. We will then send you your order confirmation with links to download our free London Explorer Pass App where you can download your Mobile London Explorer Pass. You can then save your Explorer pass(es) to your Passbook/Wallet and access it via the App. You will not need data connection to use your Mobile London Explorer Pass.

    Please note: downloading your Mobile London Explorer Pass on the App will not activate it.


Check our FAQs below – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.

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